The travel business is a great personal 'need'. I will seek half a minute of your time to tell you briefly about myself. There is perhaps no reason for this, except to give you a bit of an insight into the background of the person who is seeking to handle your travel arrangements. I am from a Bengalee (Calcutta - Mother Teresa) middle class well educated background who grew up without parents and all the negative complexes that come with it. I have no formal training in the travel business. I started the business 14 years back with USD 8 (Rs. 335) from a shed primarily to make friends and 'get back to the world' - so to say. I have ever since tried all possible to ensure that I do not fall in the eyes of the people who have trusted me with their trip. We have had tremendous success with the business. Today we have our own office building well-trained staff and our deluxe transport. However, I did not notice these things happen. I just kept enjoying my work and the relationships I built. The manifestations of success listed above just kept happening on the side. I feel the business has given me back my self respect, status and above all friendship and trust of so many people. Hence, life has been a bit of a roller coaster ride for us and today I can sense a definite shift in priorities. As life is moving on, my need for money and wealth for myself is diminishing. Things that I never had - friendship, trust, relationships etc. - are assuming greater significance. This is what the travel business is bringing to me.

It is the above shaping of Tapas Banerjee, that has led to the shaping of the Tapas Banerjee brand of tours.

What is this brand?

With all that has been said above, it does not require a wizard to figure out that people are the center of our focus whether it be our people client or people in the destination. We want our clients to have a greater 'feel' of the destination, and not just a 'cold' superficial touristy overview.

Home Visit & Dinner With An Indian Family

Lifestyle Experiences:

Our Guides:

Our Hotels:

Understanding Your Trust:

Finally, the attitude is that of making a friend. I feel fortunate and humbled to be in a business that gives me the opportunity to both make money as well as friends out of complete strangers - can I ask for more ? I am extending a hand of friendship and an opportunity to experience our brand of India travel.

Client Feedback

Clients identity have been protected, but full names and e-mail details would be made available upon request

What Our Clients Have To Say :

I am only too pleased to give a reference for Tapas and his company, Trinetra .

A colleague and I have been using Tapas to arrange our group visits to India every year since 1990. Indeed my first group was his first group when he opened up in business for himself. He decided to open his own business because he felt the companies he had worked for in the tourist industry in India were not giving the kind of service he believed tourists wanted and deserved. He is a man of great honour, is trustworthy and reliable. He will arrange the best deal he can for you, and will always be concerned for your welfare.

In fact he will do his utmost to arrange for you whatever you want. One year I had asked for (what I later realised was) a very punishing schedule, encompassing huge distances. Tapas delivered, and I got the schedule I wanted, but after that year I always put a rider on my requests-- is this do able and is it sensible! India is so huge, it is easy to look at it and think of covering distances as we do in the West-- this is not the same experience in the East!

I have no hesitation in recommending Tapas to you. As I say, he has consistently given us excellent service and value for money over the last 14 years. many of the people who came with me in the first 2 years, have returned with me on numerous occasions. They know the visit will be a good one, well organised and structured through Trinetra Tours.

I hope you enjoy India, it is a stunning wonderful country.

Best wishes
Ms. Julie Wooldridge. U.K.
jerryjuliewooldridge@tesco.net

Best wishes,
Ms. Sue Bishop. UK
suebishop.photo@btinternet.com

I am always pleased to offer a reference for Trinetra. There are not enough superlatives in the English language to describe the level of service they provided during our tour of Rajistan.

If you meet Tapas, you will certainly be impressed with his warmth and friendship.

One memorable example of excellent service: We took a side trip to Nepal, and the return flight was unexpectedly canceled. The next flight left barely enough time for our connection from New Delhi to the United States. Tapas' people met us at the airport, and hand-guided us through the maze of pre-check-in inspections. We literally ran with them to baggage check-in, managed to get our boarding passes, and boarded the plane. Phew! Two lessons: Avoid the Nepalese airline (Singapore Airlines flew the same route), and make sure you've got a friend in New Delhi!

I wish you well, and a safe journey. Do not hesitate to write if you have any other questions.

Mr. George Henderson. USA
gth@san.rr.com

Dear Tapas

Grettings from London!

We arrived safely home last night. We wish to thank you and your team - in particular Pal for a very eff

icient , professional, courteous and understanding way in which you handled our trip. We have had the most memorable holiday. It is a pity that we did not have the opportunity to tell you about the trip and have dinner at your house!. Never mind next time I promise! We did try to call you from Cochin but had problems with the telephones.

I thought I should provide you individual feedback fro our trip for Bangalore and kerala.

Bangalore - Transport pick up and guide - excellent. One minor comment. The driver could not communicate well and had the guide not been there at the airport pick up we would have problems communicating!

St Marks hotel which we booked directly should certainly be on top of your list! Very professional, helpful and courteous staff. I met the general manager and the M.D. Very Professional, courteous and helpful people. I am sure they will be able to offer you a corporate rate. Talk to J. P.MENON GENERAL MANAGER - you can say I have recommended them to you!

Munnar - Excellent overall. Club Mahindra was very good. we were looked after very well as J. P. Menon had called them! The Kerala Travels and the Driver - John were excellent. John was very knowledgeable and become one of the family member by the time we finished the trip!

Coconut Lagoon - Excellent, breathtaking and a very memorable experience!

Travanacore Heritage- lovely property, good food. However not all the staff were of satisfactory standard in comparison to Club Mahindra or Coconut Lagoon.

Hilton Trident - Cochin - Excellent. Should go on top of your recommendations!

Overall - Excellent, memorable and most enjoyable trip. Any travel agent can organise the trip but it is people like yourself who make the difference! The manner in which our trip was handled from the beginning to end is a great credit to you.You have earned our name being used as a reference! You are true to your every word and this is very important. Any trip is about trust and relationship. You may wish to recommend our itenary to others!

We will certainly recommending you to our professional colleagues, friends and family -

Take care and keep up the good work. Our best wishes are with you and your team and long may you continue to serve others as you have served us.

Ramila Manek, Nikhil and Nishma wish to convey you and your team their deepest appreciation for a most memorable trip.

Regards
D. Manek
dilip@dial.pipex.com & HOFS@rcgp.org.uk

We are now home and gradually getting back to normal, but the beauty of our India trip remains foremost in the minds and hearts of each of us.

The trip was very special in so many ways. Your organization was excellent. At every city we were met by one of your representatives and taken to our hotel. The guides were specialists who provided extensive background history of the various sites, and the drivers were skilled in maneuvering the sometimes treacherous traffic both in and out of the cities. We could not have asked for more in terms of organization. Trinetra was there for us at all times. Certainly, I will recommend your organization. Please feel free to use our names as references.

And finally, thank you for the wonderful dinner in your home. It was thoughtful and generous of you and Krishna to provide such a warm introduction to our tour of India. I hope that when you visit us in the USA so that we can extend our hospitality to you.

Wishing you the very best.
Mr. & Mrs. Saltzman. USA
rsaltzman2@comcast.net

Namaste

It was wonderful to meet you, and your lovely wife and family, after the lengthy correspondence we have all had by e-mail - thank you so much for the friendly dinner, and indeed for everything associated with the tour.

You will know by now that the Tour was a stunning success, and all credit to you and your staff for making it so! I will certainly contact you when we start planning our next trip to India.

Best regards - Mr. Patrick Van Hoorn Alkema, U.K
patdoran27@laguna.com.mx

We are now back home to some wonderful soaking rain. The animals were all thrilled to see us - so it was good to get back.

What a wonderful trip we had ! I have just been looking at some of the pictures and noticed that in every picture of people - we are either smiling or laughing - that is how it went the whole way.It was a really awesome experience visiting your country and meeting so many wonderful people - not to mention all the magnificent buildings and animals. Thank you for the great organisation and having people to help us all along the way. We were very grateful even to the last - that there was an agent who met us in Mumbai and helped us get to the international terminal and check in.

Thank you once again - we will certainly be back in India as soon as we get the time and money together ! Please give our love to all we met at Trinetra (and of course your beautiful wife)

love
Ms. Lindy Dekker, South Africa
equibalance@iafrica.com

Best regards
M. Popat (U.K.)
M.C.Popat@westminster.ac.uk

I enjoyed my trip to India. Your guide & driver took away all the stress of travelling & allowed me to focus on experiencing this great country.

Thanks for all your arrangements
- Mr. Michael White. (USA)
micwhite@cisco.com

We really enjoyed our 10 days trip to India. The whole trip was very good organized & the travel agent + representatives were really very helpful & took very much care of us. Without any doubt we will recommend your travel agency to everybody who wants to visit India.

The driver was beyond our expectations. Excellent behavior !! & we appreciate the dinner in your house - very well organized.

We have only seen a small part of India & will certainly come back to explore more of India.

We will certainly use your travel agency again.

Our Best Wishes are with you -

Dr. Marinus Dirks, Netherlands
mphdirks@emirates.net.ae

This is just a quick thank you to say how much we enjoyed our recent trip to India. Everything went very smoothly and we were extremely happy with the hotels, and all the guides and drivers were very friendly and efficient. I would have no hesitation in recommending your services to any of my traveling friends.

Thanks also to Krishna for such a lovely meal last Friday - I can't believe it was only a week ago. We wish we were still in India as it has been snowing here since we landed back on Wednesday. Have a nice weekend

Kind regards and lots of love

Juliette Barnshaw and Paul Reid, U.K.
juliette_barnshaw@hotmail.com or juliette@style-media.net

Hello Tapas, Just a brief note to tell you once again how much we enjoyed our visit to India and to congratulate you for a great job in planning and executing our itinerary. We felt pampered all the way. Our special thanks go to Parkash for his excellent driving and to yourself and Krishna for your gracious hospitality at home. We are now urging all our friends to go see India the Trinetra way. The memories will stay with us forever.

Best Wishes

Shane and May Maloney, Australia
maloney@netspace.net.au

I apologize for the delay in responding to you 12/14 note but we are just now returning to normal after 2 months of traveling and then Christmas celebrations with our family.

We could not have been more pleased or satisfied with every aspect of the arrangements you and your staff put together for our recent trip thru India.

In this day and age it's unusual to receive all that's promised and a pleasant surprise to get more than expected.

We had not ONE single moment of apprehension. We were met on time at every destination by your staff or representatives. It was only after we were well into our journey that we began to realize and appreciate what an excellent job you had done. Your anticipation of and pre-solved solutions to situations we had not thought of was a mark of high professionalism!

We took great comfort in the excellent job done by our driver, Mohan Singh. He watched over us like a mother hen protecting her brood of chicks... please thank him again for us. Garima is a real public relations asset to your organization and we really enjoyed her company. Tell her hello and how much we enjoyed her company.

Please add us to your listing of satisfied friends when sending out your referral list to prospective customers or forward this note to anyone inquiring of your services.

Regarding the issue of trust: Of course its difficult to send large sums of money to someone who could be a smooth internet scam artist. I suppose its done many times each day. Our frequent e-mails established a feeling of mutual trust but the clincher for me (after I had already bankwired you the money) was receipt of the unsolicited e-mail from Garima announcing how, when and where she would meet us on our arrival.

We enjoyed dinner at your home. it's a very nice personal thing for you to do and establish's a friendship vrs. a business relationship. If you get to the USA we hope to reciprocate. You can contact us at 970-870-0856 (primary) or 310-370-6048 and look forward to seeing both of you again!!

Your friend

Jerry Ebenkamp, USA
jjbe34@yahoo.com

Hi Tapas,

We are back in Canada and are thrilled with our experience in India. The trip was so well organized. There was not even an iota of a mistake. Congratulations! You have an excellent team working with you. Our 2 longtime drivers were great, the one in the North and Kumar in the South. They did not leave us one minute. You can recommend them to your best clients. We will gladly recommend you to all our friends, and hope to generate more business for you.

Give my best regards to your wife Krishna and kiss your son for me. I really enjoyed meeting you and your family.

Thanks again,

Colette Teiller, Canada
ctellier@ad2000.info

Everything went smoothly, just as we had been told it would by your other clients - and we much enjoyed telling one or two less contented travellers along the way that our tour had none of the creases or bumps that theirs seemed to have! Guides were unfailingly punctual and uncomplaining when we changed a plan or kept them waiting - which we did occasionally - but of course we apologised! Their constant philosophy seems to be, "My pleasure" said with every semblance of sincerity and nothing seemed too much trouble. I expect they have learned that from you!

Prakash was brilliant and I hope he believed us when we repeatedly told him so. He seemed to anticipate (and perhaps was familiar with) every bump in the road and slowed accordingly. He never minded stopping for photos and always got out of the car when we did, which was not necessary but was none the less courteous and much appreciated! And of course he smiled. Smiled and smiled ...You had reassured me that he was one of your best and most experienced drivers and we could not fault him in any way.

As to the tour - in hindsight perhaps we might have preferred an extra day or two in the better hotels simply to chill out - but then we might have missed some of the magnificent sights. It was not too action packed or exhausting - but the drives were long and that time might have been better spent had we flown. But...this is not in any way a criticism of your itinerary and we had such good conversations in the car that those journeys had a charm of their own. If we can return, as we hope to do, for a tour of the South it may be something to bear in mind.

The hotel in Jaisalmer was perhaps our least favourite but even there, as everywhere else, the service was unfailingly friendly and efficient. (It was just that it had a somewhat heavy atmosphere with its dark furnishings and empty public areas). Our suite was huge - it even had a bar with bar stools (!) though no drinks..and the views from its may windows in our ENORMOUS suite were of flat rooftops and rows of metal chairs! But our favourite hotel was the Devi Gahr. What can I say? We all loved it. I was ill there ( yes...flattened for a day) but even so it was my favourite place. I am glad to report that David, Penny and Anthony were well throughout the holiday.

The other really super hotel was the Oberoi in Agra. We shall never forget arriving towards dusk and catching our first glimpse of the Taj Mahal in the warm evening air on the hotel terrace. I must tell you about the one unfortunate incident there when David took a step backwards and landed at full length with complete submersion into the decorative pool by the restaurant. It was unnerving for a second or two but when it was clear he was unhurt ( having just missed the large decorative elephant in the centre of the pool) we all saw the funny side and laughed and laughed - David as much as any of us.

The guides in Delhi and Agra were the best of the lot. They certainly knew their stuff and we were able to exchange views and learn from them. The others were good too but not always easy to understand...We marvelled at their ability to speak English at all since they say they learned it simply from their experience as guides. All were friendly and helpful. Our friends who had booked with another operator in England were less pleased (in the smaller details ) and their guides were not always punctual. Your tourist representatives were always in the lobbies upon our arrival ready to welcome us. You have certainly built up a good network.

What else can I tell you? It was really just GREAT! We miss India - the heat and friendliness and beauty of it all.

I hope this feedback is helpful. It is written partly as a post-holiday indulgence - and partly as (what I hope might be) a help to you.

We all send you warmest greetings and so many thanks for introducing India to us in such style and without any worries.

Please give my best wishes also to Krishna and your lovely son,

With love,

Rosemary Morton Jack
rosemary@mortonjack.plus.com

We realise that it would be difficult for you to evaluate the quality of services we promise. However, there is a way out. Try talking to us; try corresponding with us. You would soon realise that you are dealing with a "different" kind of people who hold a very distinct and refreshing attitude towards not only the travel trade, but, also in the manner they deal with you. There is also another way out; upon your request, we can mail to you a sample Reference list of customers who have been on our various tours in the last few years. We suggest you get in touch with them for a first hand account of the customer's side of the story. Somebody said, and, we agreed that the proof of the pudding is in eating it !! So, why not take opinions and impressions of the people who have "Tasted" the pudding?